So they tell her to have my aunt write up a note saying she does live there. My grandmother lives with her daughter, my aunt. The woman tells her she can't do that she still needs proof. Well she didn't mean to change the billing address, so she tells them to cancel that change. She calls in again, this time her b/p is high and she is stressed as heck, and they have her wait on hold 30 minutes before telling her she changed the billing address so they need proof of residency. This time they called and she told them it was a legitimate order and to process it, they ensured her it would be processed. We tried a second time thinking maybe it was because she was sending it to our address, so we changed shipping to her address. They cancelled the order with zero explanation. She doesn't use the internet so we helped her set up her account and place the order. My great grandmother tried to purchase some items for us on stoneberry.
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